How We Handle Your Information
At 4K-IPTV UK we respect your privacy. We only collect information that is necessary to provide and improve our IPTV services, process your orders and respond to your support requests.
1 Who we are
This website is operated under the name 4K-IPTV UK and can be accessed at https://4k-iptv.uk. We provide IPTV subscription services, including live channels, movies and series, to customers in the UK and worldwide.
2 Data we may collect
We only collect the data that is necessary to provide our services and communicate with you. Depending on how you use our website and services, this may include:
2.1 Information you provide directly
- Contact details (for example: name, email address, phone/WhatsApp number, country).
- Order information (for example: chosen package, duration, username and device type).
- Messages you send via contact form, WhatsApp, Telegram or email.
- Support information (screenshots, short videos or other details you choose to share).
2.2 Information collected automatically
- Basic technical data such as IP address, browser type, device type, general location (country or city level) and the pages you visit on our website.
- Log data related to the use of our IPTV servers (for example: connection times, device type, basic diagnostic information to keep the service secure and stable).
2.3 Information from payment providers
If you make a payment through third-party processors (such as card payment gateways, cryptocurrency processors or other payment platforms), we may receive limited information related to the transaction, such as payment status, transaction ID, amount and time. We do not store your full card or bank details on our own servers.
3 How we use your data
We use the information we collect for the following purposes:
- To create and manage your IPTV account or trial line.
- To provide access to our IPTV servers and keep the service working properly.
- To process payments and verify that an order has been successfully completed.
- To answer your questions and provide technical support via WhatsApp, Telegram or email.
- To send important service messages, such as activation details, renewal reminders or notifications about technical issues.
- To improve our website, services and customer experience.
- To help detect and prevent fraud, misuse or other unauthorised activity.
4 Legal bases (for UK/EU users)
If you are located in the United Kingdom or the European Economic Area (EEA), we rely on the following legal bases to process your personal data:
- Contract: processing that is necessary to perform our contract with you, for example to provide your IPTV subscription.
- Legitimate interests: processing that is necessary for our legitimate business interests, such as improving services, maintaining security and preventing fraud, provided that your rights and freedoms are not overridden.
- Consent: processing that is based on your consent, for example certain types of marketing communication (where applicable). You can withdraw consent at any time.
- Legal obligation: processing that is necessary to comply with applicable laws, such as record-keeping requirements.
5 Cookies and tracking
Our website may use cookies and similar technologies to:
- Remember your preferences and improve usability.
- Understand how visitors use our website (for example, which pages are visited most).
- Support basic security and performance functions.
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For a full breakdown of cookie types we use, see our Cookie Policy.
6 Payments and billing data
When you make a payment for our IPTV services, the transaction is usually processed by a third-party payment provider. These providers are responsible for handling your card or wallet details securely. We receive limited information, such as:
- Payment confirmation or failure status.
- Transaction ID or reference number.
- Date, time and amount of the transaction.
We use this information to confirm your order, activate your subscription and keep basic records for accounting purposes.
7 Communication channels (WhatsApp, Telegram, email)
Many customers prefer to contact us using messaging apps such as WhatsApp and Telegram. When you contact us via these channels:
- We see the information you choose to share (for example: phone number, username, screenshots, country).
- We use this information only to answer your questions, provide support and manage your IPTV subscription.
- Your messages may also be stored by the messaging platform itself in accordance with their own privacy policy.
If you prefer not to use messaging apps, you can also contact us via email using the address provided on this website.
8 Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
- For active customers: while your IPTV subscription or trial is active.
- For support records: for a reasonable period in case we need to review previous issues and improve service quality.
- For legal and accounting purposes: for the period required by applicable law.
When data is no longer needed, we aim to delete it or anonymise it safely.
9 Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. This may include:
- Restricted access to systems and customer accounts.
- Use of secure connections (HTTPS) for the website.
- Regular maintenance of servers and software.
No system can be 100% secure, but we constantly work to keep your data as safe as reasonably possible.
10 International data transfers
Because IPTV services and online tools are global, your data may be transferred to or stored on servers located outside your country. Where applicable, we take reasonable steps to ensure that your data receives an adequate level of protection in line with relevant data protection laws.
11 Your privacy rights
Depending on your location and local law, you may have certain rights in relation to your personal data, including:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your data, in certain circumstances.
- The right to object to certain types of processing, or to request restriction.
- The right to withdraw consent where processing is based on your consent.
If you wish to exercise any of these rights, please contact us using the details in the Contact details section. We may need to verify your identity before responding to your request.
12 Third-party websites and services
Our website may contain links to third-party websites, apps or services (for example: payment providers, messaging platforms or IPTV app websites). We are not responsible for the privacy practices of those third parties. We recommend that you read their privacy policies before providing personal information to them.
13 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or other operational reasons. When we make significant changes, we may update the "Last updated" date at the top of this page and, where appropriate, notify you through the website or by direct message.
14 Contact details
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
- Website: https://4k-iptv.uk
- Email: [email protected]
- WhatsApp: +44 7723 171848
Please include your username or order number (if applicable) when contacting us about a privacy-related request.